L'OREAL TRAVEL RETAIL ASIA PACIFIC
PRIVACY & COOKIES POLICY
L'Oreal's ambition is to be an exemplary corporate citizen. We place great value on honesty and clarity and we are committed to building strong and lasting relationships with our customers based on trust and mutual benefit. In line with this philosophy, safeguarding your privacy is essential to us. We therefore encourage you to read this Privacy & Cookies Policy so that you are familiar with the way we collect and process your personal data.
LIST OF BRANDS UNDER L'OREAL TRAVEL RETAIL ASIA PACIFIC:
|Maybelline New York||Ralph Lauren|
|Shu Uemura||The Body Shop|
|Viktor & Rolf||Yves Saint Laurent Beauté|
WHAT DOES THIS PRIVACY & COOKIES POLICY APPLY TO?
This Privacy & Cookies Policy applies to all brands, subsidiary or affiliate companies of L'Oreal Travel Retail Asia Pacific, a trading entity of L'Oreal Hong Kong Limited ('TR ASIA').
This Privacy & Cookies Policy also applies to marketing and promotional initiatives, applications, websites, online games and any other online initiatives of TR ASIA (including those managed and / or controlled by TR ASIA) and which collects personal identifiable information ("Media"). This Privacy Statement does not apply to third party material or websites, including those that may be mentioned or referred to on our Media via a link or other similar means, as we are not responsible for the privacy practices or content of third party websites, but we do encourage you to read the terms and conditions and privacy & cookies policy of any other website that you visit.
We may occasionally modify this Privacy & Cookies Policy and shall post those changes online so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. We shall let you know via the homepage when this happens. Do please therefore check this policy frequently to read the changes.
WHAT INFORMATION DO WE COLLECT FROM YOU?
You are welcome to visit our stores and to browse our websites without revealing personally identifiable information. If you do choose to disclose personally identifiable information, we may collect and process all or part of the following information when you elect to use our Media, for example, data that you provide when:
|(i)||filling in forms (e.g. to become a registered user or member of any TR ASIA brand, or if you are interested in any particular online promotion you may be required to provide contact information via our Media);|
|(ii)||completing surveys (e.g. for research and statistical purposes);|
|(iii)||uploading information (e.g. when using social networking media or when you supply information to us in connection with any online promotion);|
|(vi)||subscribing to online services (i.e. brand initiatives or applications and social network pages); or|
|(v)||addressing our correspondence, including:-|
· mobile phone number;
· information about your perception of our products;
· any specific request you would like us to address (i.e. for record purposes);
· photos or videos of you that you would like to share.
WEBSITES – DO WE COLLECT ANONYMOUS DATA?
If you use our websites or related online facilities we may collect your IP address and your browser type for system administration and/or statistical purposes and without identifying any other individual information. A 'cookie' may be placed on your device in order to allow you to use the website.
A 'cookie' is a small piece of data which may be downloaded and stored by your device whenever you access our Media. Cookies allow TR ASIA to recognize your device while you are viewing our Media as a previous user but this does not enable us to collect any personal identifiable information from your device.
Web browsers are usually set by default to accept cookies but you may easily change this by modifying the settings of your browser and/or your own device whenever viewing content over the internet. However, please note that should you choose to disable cookies, you may be unable to use parts of our Media and this may affect your enjoyment and use of our Media.
HOW DO WE USE YOUR DATA?
We principally only use your personal identifiable information to keep you connected with us by regularly sending you news and information on our products, our brands, our initiatives, brand policies and/or related updates, to understand your preferences and to respond to any request or enquiry (collectively referred to as “Marketing Communication”).
We also use your information to improve your experience with us, understanding your interests in our Media and its contents, managing your memberships or online account, validating your enrolments to our initiatives, processing your payments, ensuring that our Media is presented in the most effective manner for you and for your computer, protecting against potential fraudulent transactions and also to maintain the security and integrity of our Media systems.
HOW CAN YOU ACCESS YOUR PERSONAL DATA?
If you identify any mistakes in the data or if you find it incomplete or outdated, you may also require from us that we correct it, complete it or clarify it.
You may also require us to erase any data we have concerning you. However, please note that we may keep records of your data for archiving purposes (especially when required by law).
DO WE SHARE YOUR INFORMATION?
Other than as set out in this Privacy & Cookies Policy or unless we have your prior consent, we will not share your information with anyone outside of TR ASIA and its related entities, or our designated service providers. For example, our web agencies who may sometimes be asked to manage on our behalf certain online initiatives.
Our service providers only access your data to operate the services that we ask them to perform. We also ask these business partners to always act in compliance with applicable privacy laws and to pay attention to the confidentiality of your data. If you do not wish to supply any personally identifiable information, you are welcome to refrain from doing so. We will not sell your personal identifiable information to any third parties and such data is retained only for as long as is necessary to fulfil the purpose for which the data was collected.
As we continue to develop our business, we might sell certain of our assets. In such event, customer information including personally identifiable information will generally be one of the transferred corporate assets. By using and/or submitting your data to us or via our Media, you consent and agree that all such data may be transferred in these circumstances.
WHERE DO WE STORE YOUR DATA?
Your information is stored in our databases accessible only by employees of TR ASIA and its related entities and our contracted service providers.
In some cases, and mainly for technical reasons, those databases may be stored on servers located outside of the country (including outside of Hong Kong) from which you originally entered the data. In this case, and if there is a risk that countries to which your information are transferred are not subject to a data protection regime as rigorous as the one explained in this Privacy & Cookies Policy, we will take reasonable steps to ensure that your data is treated in line with the terms of this Privacy & Cookies Policy.
IS YOUR DATA KEPT SECURE?
We aim at always keeping your data safe and secure as possible. In this perspective we deploy multiple security technologies in order to prevent as much as possible any alteration, loss or unauthorized access to your data.
Please be careful when submitting personal identifiable information online as no data transmission via the internet can be guaranteed as 100% secure. As a result, we cannot guarantee the complete security of any information that you may supply or transmit to us over the internet.
LANGUAGE & GOVERNING LAW
TR ASIA is committed to handling your personal identifiable information in full compliance with the Personal Data (Privacy) Ordinance (Cap.486).
This Privacy & Cookies Policy is governed by and interpreted under the laws of Hong Kong and you agree to submit to the non-exclusive jurisdiction of Hong Kong to resolve any dispute arising from the use of our services and Media.
CHOICE / OPT-IN
In order to provide our services to you, TR ASIA will use your personal identifiable information only for Marketing Communications which shall necessarily include sending you communications related to your transactions, security or the administration of our Media.
From time to time, TR ASIA (or a TR ASIA affiliated brand or entity) may also send you other messages or updates, promotions and other related activities based on your consent and stated preferences.
If at any point in time you no longer wish to receive any L'Oreal marketing communication, please send us an email at: [email protected]
HOW CAN YOU CONTACT US?
Alternatively, you may write or send your data access request to:
Data Protection Officer
L'Oreal Travel Retail Asia Pacific,
29/F., Sun Hung Kai Centre,
30 Harbour Road, Wanchai, Hong Kong.